Booking Policy

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1. Appointment Types:

• Pay in Advance: The entire course fee is paid upfront, and sessions are scheduled as we progress through the program.

• Pay as You Go: Invoices are sent after each completed session.

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2. Changes and Cancellations:

• Changes to session times or cancellations must be made at least 24 hours in advance to avoid any fees.

• If changes are made two days before the session, 50% of the session fee is due.

• Changes made more than 48 hours from the appointment time will not incur a fee.

 

3. Rescheduling Limit:

• Clients are allowed up to three reschedules for the full seven-session course.

 

4. Refund Policy:

• The program cost is non-refundable, even if the client is dissatisfied with the course content or results.

• Exceptions to the refund policy may be discussed under specific circumstances.

 

5. Contact for Changes:

• Clients must contact Kendal at kendalfertility@gmail.com or +61 0422 898 220 directly for any rescheduling or cancellation requests.

 

6. Session Duration:

• Session durations may vary between 30 minutes to 1.5 hours, depending on the session number.

 

7. Preparations:

• No specific requirements or preparations are necessary before each session.

 

8. Finality of Sales:

• All sales are final. Once booked, the client commits to the agreed-upon sessions and associated fees.

 

Note: This policy is subject to change, and any updates will be communicated to clients in a timely manner.